Home > FAQ

How long is the warranty period of pallet machine?

The original pallet machine you have purchased will be free of defects related to manufacturing, parts, materials, and workmanship under normal and accepted use and is covered by a warranty of 12 months.

The limited warranty applies only to products that belong to the time of purchase. The warranty period begins on the date of purchase of brand new, unused products by the first end user. Please retain your sales receipt (or your warranty certificate) as proof of purchase.

If, within the warranty period, the product is determined to be defective (at the date of original purchase) due to improper materials or workmanship, Shanghai Pallet Machinery will without charge for labor or parts, repair or replace the product or its defective parts.

The following cases are not covered by the above warranty:

  • 1. Minor faults or deviations in the quality of pallet machine which do not affect the product’s value or fitness for its intended purpose.
  • 2. Any accessories supplied with the pallet machine.
  • 3. Faults resulting from improper use (e.g. operating errors, mechanical damage, used inappropriately, abused, misused, altered, and incorrect operating voltage) Proper use for the purposes of this warranty is defined as use of the product under the conditions stated in the instructions for use.
  • 4. Faults due to wear and tear.
  • 5. Faults due to force majeure.
  • 6. Consequential or incidental damages.
  • 7. Faults of which the purchaser was already aware at the time of purchase.

All warranty claims become void if the product is tampered with by unauthorised persons or repair shops. Further, this warranty is voided by removal or alteration of identification labels, or safety labels on the product or its parts. Warranty claims can be enforced in any country throughout the world in which the statutory rights of the country concerned are not in conflict with our warranty regulations.

The clients may be entitled to statutory rights in their own countries which are not restricted by these warranty terms and conditions, as the warranty is governed by the laws of the country.

To be able to rely on the warranty you need to follow the specific care instructions for every pallet machine.

Additionally, Shanghai Pallet Machinery provides technical support and fittings for life. After-sales service isn't restricted by time and we will solve your problems in time. If you are caught in some problems when using our products, welcome to contact us at any time.

Shanghai Pallet Machinery Co., Ltd
Contact: 0086 18521590671
Web: https://www.palletmach.com/
Email: sales@palletmach.com

>>Previous: If the factory drawing can be provided

>>Next: What are the precautions of pallet block machine?

Get Support & Quotation

Please fill in the form below(* are required), and we will get in touch with you as soon as possible.

Wood Pallet Machine Plasitc Pallet Machine Pallet Block Machine Auxiliary Equipment

Contact Us

Tel: +86-21-80392223

Fax: +86-21-80392223

E-mail: sales@palletmach.com

Mobile: +86-13733828553

WhatsApp: 0086-13733828553

Skype: palletmach